Privacy Policy

1. Introduction

SwahiliAus ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our interpreting services and website.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number)
• Organisation details (name, type, address)
• Booking details (date, time, location, type of service required)
• Session information necessary to provide interpreting services
• Payment and billing information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our interpreting services
• Process and complete bookings and transactions
• Send you booking confirmations, reminders, and service updates
• Respond to your enquiries and provide customer support
• Comply with legal and regulatory requirements
• Maintain records as required by NAATI and professional standards

4. Confidentiality and Professional Ethics

As a NAATI certified interpreter, we adhere to the Australian Institute of Interpreters and Translators (AUSIT) Code of Ethics. All information disclosed during interpreting sessions is treated as strictly confidential. We do not disclose session content to any third parties except where required by law or with your explicit consent.

5. Information Sharing and Disclosure

We may share your information with:

• Service providers who assist in delivering our services (e.g., payment processors)
• Professional bodies (NAATI, AUSIT) for credential verification purposes
• Law enforcement or regulatory authorities when required by law
• With your consent for any other purpose

We never sell or rent your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Session records are maintained in accordance with NAATI professional standards and applicable regulations.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware we have collected information from a child, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: